Thank you for choosing Dooarsdarshan for your travel needs. We are committed to providing a reliable and enjoyable experience. Please review our refund policy carefully to understand the conditions and procedures for requesting a refund.

1. General Refund Conditions

• Eligibility: Refunds are subject to the terms and conditions of the booking and the nature of the cancellation. The eligibility for a refund will depend on when you cancel and the type of ticket purchased.

2. Cancellation by Customer

• Standard Ticket Refunds:
• Full Refund: A full refund is available if you cancel your booking at least [2] days before the scheduled departure time.
• Partial Refund: Cancellations made between 1 day and 8 hours before the scheduled departure may receive a partial refund, subject to a cancellation fee.
• No Refund: No refunds will be issued for cancellations made within 8 hours of the scheduled departure or for missed departures.
• Special Tickets (e.g., promotional or group rates): Refunds for special tickets may be subject to additional terms and conditions, which will be specified at the time of booking.

3. Cancellation by Us

• Service Disruption: In the event of a service disruption caused by us (e.g., mechanical issues, operational changes), we will offer a full refund or assist in rebooking on an alternative service.
• Weather Conditions or Force Majeure: In cases of adverse weather conditions or other force majeure events, refunds may not be possible. We will strive to provide alternative solutions or reschedule your trip if feasible.

4. How to Request a Refund

1. Contact Us: Submit your refund request via email at maaexotictourandtravel2023@gmail.com or call us at 8436489978.
2. Provide Details: Include your booking reference number, the reason for the refund request, and any relevant documentation (e.g., receipts, booking confirmation).
3. Processing Time: Refunds will be processed within 7 business days from the date we receive your request. The time it takes to reflect in your account may vary based on your payment method.

5. Special Circumstances

• Travel Insurance: We recommend purchasing travel insurance to cover unexpected events such as medical emergencies or trip cancellations.
• Alterations: If you need to make changes to your booking (e.g., change of date), please contact us as soon as possible. Changes are subject to availability and may incur additional fees.

6. Contact Us

For any questions or further assistance regarding our refund policy, please contact our customer service team at:

• Email: maaexotictourandtravel2023@gmail.com
• Phone: +918653322080
• Address: Dooarsdarshan, Alipurduar, West Bengal, Pin- 736122
• Please note: This refund policy is subject to change. Any updates or changes will be posted on our website and will apply to future bookings.

Thank you for choosing Dooarsdarshan. We appreciate your understanding and cooperation.